Returns & Refunds

If your order arrives damaged or appears defective, please contact us as soon as possible so our team can review the issue and advise on next steps.

• Share your order number and clear photos of the product and its packaging.
• Please retain the original packaging until we have responded.
• Do not install or use a product that appears unsafe or damaged.

If you receive an item different from the one ordered, please get in touch with us promptly. Include your order number and a photograph of the item received so we can help resolve the issue.

For a return request due to a change of mind, contact us before sending any item back. Eligibility, condition requirements and applicable time limits will be confirmed by our team in line with the policy shown at the time of purchase.

• Items must be unused and returned with original packaging and included components.
• Made-to-order, customised or otherwise marked final-sale items may not be eligible.
• Please wait for return authorisation and instructions before shipping.

If you need to cancel an order, contact us as soon as possible with your order number. We will confirm whether cancellation is possible; orders already processed, dispatched or made to order may not be cancellable.

Once an approved return has been received and inspected, we will contact you with the outcome. Approved refunds are issued to the original payment method, subject to processing times set by your payment provider.

Any applicable deductions, including shipping charges, will be explained when your return request is reviewed.

Please do not send an item back before receiving instructions from our team. Return shipping arrangements and responsibility for shipping costs depend on the reason for return and will be confirmed during the return review.

• Use suitable protective packaging, especially for glass and mirror surfaces.
• Keep your shipment receipt and tracking details until the request is resolved.

Please inspect mirror packaging and the item at delivery before discarding any protective materials. If damage is visible, document it with photographs and notify the delivery team where possible, then contact RIORA promptly with your order details.

• Handle mirrors with care and keep them upright while unpacking.
• Retain packaging and delivery documentation until the item has been checked.
• Do not install a mirror with visible damage; contact us for guidance.

For help with a return, refund or delivery concern, contact our customer care team through the contact page. Please include your order number and relevant photographs so we can assist you efficiently.